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How Cash Flow Can Make or Break Your Small Business

We’ve all heard the saying “Cash is King,” and the term was thrown around a ton during the financial crisis starting in the fall of 2008. But what is it about having cash on hand that makes it so important to a small business? The truth is there have been more than a few entrepreneurs […]

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How to Hire the Best Customer Support People for Your Small Business

Customer support is the face of the company. They represent not only your brand but the culture of the company as well. Today, when everything goes according to plan, most customers won’t encounter a customer support person. Much of the process is automated. But your customers definitely will encounter customer support when something goes wrong. […]